FedServices is a private company, not a government agency, and is not affiliated with or endorsed by the U.S. government. SAM.gov registration and renewal are free when completed directly at SAM.gov. We charge for optional assistance with registration and related services.
SAM.gov Help: Who to Call and When to Let Someone Else Do It
SAM.gov does not publish a direct phone line. Support for SAM.gov comes from the Federal Service Desk (FSD) at 866-606-8220, Monday through Friday, 8 a.m. to 8 p.m. Eastern, or through a ticket or live chat at fsd.gov. Fed Services is an independent company that completes and renews SAM registrations for $595 and answers questions by phone at (833) 454-7268, Monday to Friday, 9 to 5 Pacific.
Federal Service Desk: What It Can and Cannot Do
The Federal Service Desk is the free, government run help desk for SAM.gov and the other award systems managed by the General Services Administration. FSD agents answer by phone at 866-606-8220 (334-206-7828 from outside the United States), through live chat, and through help tickets at fsd.gov. Opening a ticket or a chat requires signing in to fsd.gov with a Login.gov account.
Federal Service Desk agents can help with account access and Login.gov problems, explain error messages, tell you where a registration sits in the review process, and point you to the right knowledge article. Questions about a notarized letter, an entity validation ticket or a disabled account also go to the FSD. Every FSD service is free, and no one should charge you to reach it.
The Federal Service Desk will not fill in your registration for you. FSD agents do not choose your NAICS codes, write your representations and certifications, enter your banking details or decide how your entity should be set up. Agents also cannot speed up a review held by another office, such as a CAGE code review at the Defense Logistics Agency or a notarized letter waiting in the processing queue.
Federal Service Desk wait times change with demand and tend to run longest at the start of the federal fiscal year and before major deadlines. A written ticket or live chat at fsd.gov gives you an answer you can refer back to and attach documents to. During a government shutdown the FSD may close or slow down, and SAM.gov posts an alert when that happens.
SAM.gov help at a glance
- Federal Service Desk: 866-606-8220 (free)
- From outside the US: 334-206-7828
- FSD hours: Mon to Fri, 8 a.m. to 8 p.m. ET
- Tickets and live chat at fsd.gov
- Registration is free at SAM.gov
- Fed Services (paid help): (833) 454-7268
- Fed Services hours: Mon to Fri, 9 a.m. to 5 p.m. PT
The Most Common SAM.gov Problems and the Fix for Each
Most SAM.gov help requests come down to the same handful of problems. Each fix below starts with the free path at SAM.gov or the Federal Service Desk. When a fix stalls or the same error keeps coming back, a Fed Services specialist can work through the problem with you.
Cannot log in to SAM.gov
SAM.gov sign in runs through Login.gov, so a lost password, a new phone or a failed identity check blocks access to your entity. Start at login.gov to reset your password or two factor method, and make sure the Login.gov email matches the email on your SAM.gov account. Call the Federal Service Desk if SAM.gov still does not recognize you after the reset.
Entity validation is stuck
Entity validation fails when the legal business name and physical address you enter do not match IRS and state records exactly. Compare your entry with your IRS EIN letter and your state registration, including suffixes like LLC and abbreviations like St. or Ste. When the records already match, upload supporting documents to the validation ticket SAM.gov opens for you.
UEI was never issued
A Unique Entity ID is issued only after entity validation succeeds, so a missing UEI almost always points back to a validation ticket that is still open. Check your SAM.gov workspace for an incomplete validation request and the documents it asks for. Once the ticket is resolved, SAM.gov assigns the UEI automatically and free of charge.
CAGE code is pending
CAGE codes are assigned by the Defense Logistics Agency after SAM.gov sends a completed registration for review. A pending CAGE code usually means DLA is waiting on information, such as proof of a physical address. Watch your email, including spam, for a DLA request and answer it quickly. The Federal Service Desk can confirm the status but cannot speed up the DLA review.
Registration shows Submitted for weeks
A registration that sits in Submitted status is waiting on a review step, most often IRS taxpayer ID matching, CAGE validation or a missing document. Open the registration in your SAM.gov workspace to see which step is incomplete. SAM.gov does not promise a fixed processing time, so contact the Federal Service Desk if the status has not moved and no request is waiting on you.
Notarized letter requested
SAM.gov may ask for a notarized letter when an Entity Administrator needs to be appointed and no current administrator can approve the request. The letter must follow the official SAM.gov template and is submitted through the Federal Service Desk. Notarized letters are processed in the order received and FSD agents cannot expedite one, so check every field before you send it.
Entity Administrator left the company
Entity Administrator access belongs to a person, not to the business, so a departed employee can lock everyone else out of the registration. The fix is to appoint a new Entity Administrator through SAM.gov, which may require a notarized letter signed by an officer of the company. Keeping at least two administrators on the entity prevents the same problem next year.
Email notifications are not arriving
SAM.gov sends expiration reminders and status notices to the points of contact listed on the entity, which are not always the owner. Confirm that the points of contact are current, add sam.gov and fsd.gov to your safe senders list, and check spam folders. Missed reminders are a common reason registrations lapse, so read our SAM renewal guide for the timing that keeps you active.
When It Is Worth Paying for SAM.gov Help
Paying for SAM.gov help makes sense when a registration is new, complicated or already behind schedule. Fed Services charges $595 for a done for you registration or renewal, and the same work can always be completed for free at SAM.gov. The real question is whether your time and the risk of a rejected submission are worth more to you than the fee.
First or lapsed registrations
Owners registering for the first time, or reactivating an expired entity, face the full validation and review cycle and gain the most from a specialist.
Validation errors
Entities stuck on name, address or taxpayer ID mismatches save time when someone who has seen the error before prepares the documents.
Owners short on time
Business owners who would rather bid on work than learn SAM.gov can hand off the checklist, the submission and the follow up.
A straightforward renewal with no changes to ownership, address or banking usually does not need paid help. If you can sign in and nothing about the business has changed, renewing directly at SAM.gov is quick and free. Compare every option, including the do it yourself kit, on our SAM registration pricing page before you decide.
SAM.gov Scam and Impersonation Warning
Some companies pose as SAM.gov or the federal government to sell registrations, often with official looking names, seals and urgent emails warning that a registration is about to expire. Official SAM.gov sites always end in .gov, and SAM.gov registration and renewal are always free there. Fed Services never claims to be the government, and every SAM page on this site says so on the first screen.
- Official sites end in .gov: sam.gov, fsd.gov, login.gov
- Registration and renewal are free at SAM.gov
- Calling the Federal Service Desk is always free
- A legitimate paid service says up front that it is not the government
- Never share your Login.gov password with anyone
What Fed Services Does on a Help Call
Fed Services is a private company that handles SAM.gov registration from the first call until the registration shows Active. A specialist starts with a consultation, gives you a document checklist, completes and submits the registration, and follows up until SAM.gov approves it. Clients keep phone support for as long as the registration is active. Meet the Fed Services team behind the service.
- Consultation and document checklist
- Registration completed and submitted for you
- DSBS and FEMA profile set up
- Status follow up until your registration is Active
- Phone support while your registration is active
Starting from scratch? Begin on our SAM.gov registration page, or book a consultation with a specialist.
SAM.gov Help from Fed Services
Done for you SAM registration or renewal, with a specialist handling every step until you are Active.
Monday to Friday, 9:00 AM to 5:00 PM PT
SAM.gov Help FAQ
What is the SAM.gov customer service phone number?
The SAM.gov customer service phone number is the Federal Service Desk at 866-606-8220, toll free, or 334-206-7828 from outside the United States. Agents answer Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, except federal holidays. You can also open a help ticket or start a live chat at fsd.gov after signing in with Login.gov.
Is there a live person at the Federal Service Desk?
Yes. The Federal Service Desk has live agents by phone and by chat Monday through Friday, 8 a.m. to 8 p.m. Eastern. Outside those hours, fsd.gov offers a virtual agent and a searchable knowledge base. Hold times change with demand, so a written ticket is often the better choice for problems that involve documents.
Why is my SAM registration still pending?
A SAM registration stays pending while a review step is incomplete, usually IRS taxpayer ID matching, entity validation or the CAGE code review by the Defense Logistics Agency. Check the registration in your SAM.gov workspace and your email for any request for documents. SAM.gov does not guarantee a processing time, so answer open requests quickly to keep the review moving.
How do I fix a SAM.gov entity validation error?
Fix a SAM.gov entity validation error by making your legal business name and physical address match IRS and state records exactly, including punctuation and suite numbers. If your entry already matches, upload supporting documents, such as your IRS EIN letter or state formation papers, to the validation ticket. The Federal Service Desk can explain which documents the ticket accepts.
What is a SAM.gov notarized letter and do I still need one?
A SAM.gov notarized letter is a signed, notarized statement that appoints an Entity Administrator for a registration. SAM.gov asks for one in specific situations, most often when no current administrator can approve a new one. Not every registration needs a letter, so follow the instructions SAM.gov gives you and use the official template when a letter is requested.
Can someone else register my business in SAM.gov for me?
Yes. A business can let an employee, an accountant or a paid service such as Fed Services complete the SAM.gov registration on its behalf. The business still owns the registration and its Login.gov access, and an officer stands behind the information submitted. Keep your own Entity Administrator role so you never lose control of the account.
Is Fed Services part of SAM.gov?
No. Fed Services is an independent company, not a government agency, and is not affiliated with SAM.gov, the GSA or the Federal Service Desk. SAM.gov registration and renewal are free when completed directly at SAM.gov. Fed Services charges for done for you help, so you decide whether the time saved is worth the fee.
How much does SAM.gov help from Fed Services cost?
SAM.gov help from Fed Services costs $595 for a done for you registration or renewal, covering the consultation, document review, submission and follow up until the registration is active. A $139 do it yourself kit is also available for owners who want guidance without full service. Every package and price is listed on the Fed Services pricing page.
Need SAM.gov Help Today?
Call the Federal Service Desk for free at 866-606-8220, or talk to a Fed Services specialist who can complete the registration for you.
FedServices is a private company, not a government agency, and is not affiliated with or endorsed by the U.S. government. SAM.gov registration and renewal are free when completed directly at SAM.gov. We charge for optional assistance with registration and related services.