GENERAL
FedServices LLC is also referred to herein as the Company. Client agrees to honor any and all Terms and Conditions applicable to their Sales Order and interaction with Company.
Company offers various Products, Services, and Subscription Packages intended to assist Client in marketing their entity to interested local, state, or federal government contracting resources. Company is not a government agency and is not affiliated with the government. Company is a private, third-party business development firm for government contracting registration and consulting services. Company does not render tax, legal and/or accounting advice and none of the Company’s services should be relied on for such purposes. Fees paid to the Company are for services as described on the Company’s website and marketing materials. Any and all payments accepted constitute and confirm acceptance of the terms, conditions and policies hereof.
The products and services packages purchased by Client constitute the Sales Order agreement between Client and Company. Depending on the combination of products, services that constitute the Client’s Sales Order agreement with the Company, the specific terms and conditions outlined for “Products and Services”, will be recognized by both Client and Company as applicable to Client’s Sales Order agreement.
“Products” are defined as any solution provided by Company in exchange for a fixed price that results in a deliverable “good” (report, document, etc.) to the Client.
“Services” are defined as any solution provided by Company in exchange for a fixed price that results in delivery by Company to Client of information, data or strategy in a format other than those defined as Products.
The FedServices® name and logo marks are the Company’s Registered trademarks.
PRODUCTS AND SERVICES
If a Client’s Sales Order with Company includes one or more Product or Services, the following terms and conditions are applicable:
Company is responsible for delivering stated Product and/or Service in a reasonable format and time-frame, based on the product/service description and as outlined in the corresponding Sales Order.
Client is responsible for reading, agreeing to and abiding by the Product/Service Sales Order prior to the Company beginning any work for fulfillment.
Client will be asked to pay additional fees for support / continued engagement beyond the scope of the standard deliverable(s) and time-frame(s) if any, of the Sales Order.
Fees on product / service rendered do not include any third party registration or related fees; any such fees, as may be applicable, will be disclosed by the Company, and will be paid by the Client directly to any such third party Company; similarly, any refund or cancellation requests for such fees will need to be addressed by the Client to such third party Company.
CANCELLATION / REFUND POLICY
PRODUCTS AND SERVICES
Cancellation notices from Client to Company can only be accepted in writing via email to customerservice@FedServices.org. The email must include the name of the business, business phone number, and the word CANCEL in the body of the email. Receipt of cancellation request does not change any of the agreed upon terms of the Order and does not otherwise qualify Client for any refund, exchange or credit. Cancellation orders will trigger a customer service call by the Company to the Client to further address any concerns as pertaining to the Client’s corresponding Sales Order.
By purchasing any product, service or subscription package, Client acknowledges that Client has read, understood and agreed to be bound by the following terms and conditions: a) No refund policy for final Sales Order(s); all sales of products or services or are final; b) The Client acknowledges that they are making their purchase decision based on the product or service descriptions as provided by the Company’s website and that they have had ample opportunity to address any queries or concerns prior to the finalization of their purchase. Client agrees to bear all responsibility for ensuring the correctness of their purchase prior to final confirmation. Client is responsible for understanding the full scope, functionality, and limitations of any product or service purchased through the Company. Client agrees to utilize the support channels provided by the Company for any clarifications or issues related to their purchase but acknowledges that this does not imply any guarantee or expectation of a refund, credit or exchange; c) Completion of services as submitted to any third-party government site and/or to the customer directly, accompanied by notice of such completion/submission, constitutes satisfactory acceptance by the Client, unless such acceptance is denied or disputed within twenty-four (24) hours of such submission/notice. The Client agrees not to stop payment on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the Client, not limited to attorney fees and bank charges. By acceptance of this agreement, Client is bound to all its Terms and Conditions.
Once Client has received access to the proprietary data contained within the Company’s database, the Client has the ability to download, copy, or otherwise leverage the data provided. Therefore, any fees (including account set-up fees) paid to the Company that result in Client receiving access to the Company’s database are non-refundable.
MODIFICATION TO TERMS
The Company reserves the right to modify these terms at any time. It is the Client’s responsibility to periodically review these terms to stay informed of any updates. Continued use of the Company’s products and services after modifications signifies the Client’s agreement to the new terms. By checking the “I Agree” box, and/or submitting payment on the Sales order online, via phone, email or mail, the Client affirms that they have read, understood, and accepted the above terms in their entirety. The Client also affirms their understanding that their purchase is final, as per the terms herein.
